Incident affecting Tapcart Backend Services

Incident Report for Tapcart

Resolved

This incident has been resolved.

Posted Nov 16, 2021 - 19:12 UTC

Update

GCP and Shopify have resolved their related uptime issues, so our Mobile APIs and Merchant Dashboard are back to operational. We are continuing to monitor.

Posted Nov 16, 2021 - 19:09 UTC

Monitoring

We are monitoring this outage and will provide updates when external services provide.

Google ETA: Tuesday, 2021-11-16 11:28 US/Pacific

Posted Nov 16, 2021 - 18:43 UTC

Investigating

We are monitoring a partial outage in Google Cloud Networking that affected our Mobile APIs and Merchant Dashboard.

We will provide updates and resolve this outage when Google Services resolves, please monitor Google and Shopify for extended information:

https://status.cloud.google.com/incidents/6PM5mNd43NbMqjCZ5REh
https://www.shopifystatus.com/

Posted Nov 16, 2021 - 18:35 UTC

This incident affected: Tapcart Mobile Apps, Tapcart Merchant Dashboard, Tapcart Analytics, Integrations API, Shopify API & Mobile, and Shopify Storefront.