Some Insights charts not loading for some merchants

Incident Report for Tapcart

Resolved

This incident has been resolved.

Posted Sep 14, 2025 - 02:12 UTC

Update

We are continuing to monitor for any further issues.

Posted Sep 14, 2025 - 01:05 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Sep 13, 2025 - 23:36 UTC

Identified

The issue has been identified and a fix is being implemented.

Posted Sep 13, 2025 - 20:28 UTC

Investigating

We received alerts that some insights charts are not loading on the Tapcart dashboard. We are working now to resolve the issue on the dashboard.

We are working to bring the charts back online now and will update this status as progress is made today.

Posted Sep 13, 2025 - 19:20 UTC

This incident affected: Tapcart Merchant Dashboard.